Returns & Exchanges

At Jolie, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return window for products in their original condition. If a formula doesn't suit your skin or you change your mind, we are here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all safety seals are intact, and include the provided packing slip.

• 3.
  Ship It Back

  Affix the prepaid shipping label sent to your email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.