Frequently Asked Questions

Everything you need to know about your Jolie beauty experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for skincare products?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return lightly used products for a full refund, excluding shipping costs.

Are Jolie products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Jolie products are 100% cruelty-free and formulated without any animal-derived ingredients.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

Do you offer samples with every order?

We love letting you try new things! Every order includes two complimentary deluxe samples of our best-selling formulas.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installments via Afterpay.